Unused, unwashed items in original packaging may be returned within 30 days of purchase for a full refund in the same form as original payment was made. You may also choose to receive store credit or make an exchange if you desire.
Cloth diapers that were purchased new but have been washed or used (outside the cloth diaper trial program) may be returned in excellent condition (clean with no smells or visible damage) within 14 days for 50% store credit.
Cloth diapers purchased in used condition are sold as-is, and sales on such items are final. Likewise, items purchased from our final clearance section are not eligible for return.
Newborn diaper rentals may be returned at any time for a refund of the deposit (provided the diapers are in the condition specified in the rental agreement); however, the rental fee is non-refundable.
Shipping costs for returns are the responsibility of the customer.
Revised January 2014.